Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your
item must be unused and in the same condition that you received it. It
must also be in the original packaging.

Non-returnable items:

Any item used, opened and not in the same condition that you received it. It must also be in the original packaging.

Dundee Dry Gin Gift cards / Vouchers purchased via the website cannot be refunded or returned.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and
inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or
rejection of your refund.

If you are approved, then your refund
will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@keillerdundeegin.co.uk .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are
defective or damaged. If you need to exchange it for the same item, send
us an email at enquiries@keillerdundeegin.co.uk.

Shipping A Return/Refund Requested Item

To return your product, you should
contact enquiries@keillerdundeegin.co.uk.

You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

1. General Information

All orders are subject to product
availability. If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order,
using the original method of payment.  Orders distributed by Edward Street Mill, Forest Park Place, Dundee DD1 5NT.

2. Delivery Location

Items offered on our website are only
available for delivery to addresses in the United Kingdom. We also
accept orders from international customers who are shipping to addresses
in United Kingdom. Any shipments outside of United Kingdom are not
available at this time.

3. Delivery Time

An estimated delivery time will be
provided to you once your order is placed. Delivery times are estimates
and commence from the date of shipping, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the
acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 days of the date of your order.

Please note we do not ship on Saturdays & Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. 

4. Shipping Costs

Shipping costs are based on the
weight of your order and the delivery method. To find out how much your
order will cost, simple add the items you would like to purchase to your
cart, and proceed to the checkout page. Once at the checkout screen,
shipping charges will be displayed.

5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at enquiries@keillerdundeegin.co.uk.

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at enquiries@keillerdundegin.co.uk.

By accessing this site, you are confirming that you are over the legal drinking age in your country